We, Internet Academy Europe ("Internet Academy", "we", "us" or "our"), through this privacy policy, wish to inform our users and visitors of our websites about the purpose, type, and extent of the processing of personal information. Our websites and services are continuously revised and improved.

By using any of Internet Academy's services, you confirm that you have agreed to the Terms and Conditions, and you have read and understood this Privacy Policy, as well as the Cookie Policy.

Please read our privacy policy carefully to gain a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit Internet Academy?

When registering on Internet Academy, you will be asked to enter your name, email address, and password to complete your registration. When submitting for paid services, you may be asked to provide additional information such as your company name (optional), VAT ID (optional), company ID (optional), address, and card information. This information is used to verify your location, authenticate credit card transactions, and issue relevant documentation related to your payment. We do not store credit card information, only the last four digits of the card are provided to us by the payment processor. All other information is securely stored on our servers until the termination of services, at which point we destroy any sensitive information.

The provided email address will be used to send notifications regarding the Internet Academy website to the user. These notifications include login data, information, announcements, etc. Users always have the option to unsubscribe from the newsletter and individual module notifications.

We may also collect information you share with us in connection with surveys, contests, or promotions.

When you use our services, we collect analytical information regarding your usage and your customers' usage of the website. This includes IP addresses, preferences, web pages visited prior to coming to our or our users' sites, information about your browser, network or device, and information about how you interact with the services and our users' sites.

We may also collect additional information directly from you or through third-party services if you use a third-party service to create an account, based on your privacy settings with such third-party service.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We also collect information automatically when you use our services or users' sites, including through technologies like cookies. Additionally, we receive information from third-party services, such as payment processors and live chat software.

How do we use your information?

We may use the information we collect from you in the following ways:

• Personalize your experience and deliver the type of content and product offerings in which you are most interested.
• Improve our services and provide a better user experience by analyzing behavior and usage patterns.
• Process transactions quickly and efficiently.
• Administer our site and troubleshoot any issues.
• Send periodic emails about products and services that might interest you and enhance your overall experience.
• Follow up with you after correspondence (live chat, email, or phone inquiries).
• Ensure the security and integrity of our services.
• Comply with applicable legal requirements, industry standards, and law enforcement requests.
• Carry out retargeting advertising.

Please note that if you connect the Google Calendar application to an operator in your Booking & Appointments section in the CRM, you agree to allow us to add and remove events from your selected calendar upon setup.

We also host and process User Content for our users. We follow our users' instructions regarding the handling of User Content. This Privacy Policy does not describe what we do with User Content on our users' instructions (i.e., as their processor). If you are an end user of one of our users' sites and want to know how a user handles your information, please refer to their privacy policy. If you want to know what we do for our own purposes, please continue reading.

If you are a user, you can refer to our Data Processing Addendum for more information on how we process User Content on your instructions or with your permission.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of authorized individuals who have special access rights and are required to keep the information confidential. We implement a variety of security measures, including encryption via Secure Socket Layer (SSL) technology, to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We prioritize the security of your data and, for that reason, we use the services of one of the leading cloud server providers, Amazon. All data is stored on secured, GDPR-compliant Amazon Cloud Servers in the United States. For more information on the Data Protection Addendum from Amazon, please review this PDF file: [link to PDF file].

How do we share your information?

We do not sell the personal information of Internet Academy users to third parties. We do not share or pass on any personal information without your explicit consent, unless:

• We are legally obligated to do so.
• It is necessary to fulfill contractual services for the Internet Academy user or to enforce the rights and obligations of the terms of use and the corresponding contractual relationship between the user and Internet Academy.
• In order to perform the Internet Academy service, we may need to use third-party services. In such cases, data may be shared with the companies listed in Annex A.

Your Rights

You have the right to access, update, change, or delete personal information (or that of your end users) either directly in your account or by contacting us at privacy@internetacademy.com to request the required changes. You can also exercise your other rights, including deleting your account, by contacting us at the same email address. To request all the collected data, you can fill out the Data Request Form [provide link].

You also have the right to opt out of receiving marketing materials via email by changing your preferences in your Account Settings.

Please note that, for technical reasons, there may be a delay in deleting your personal information from our systems when you request its removal. We also retain personal information in order to comply with the law, protect our rights and others' rights, resolve disputes, enforce our legal terms or policies, and to the extent permitted under applicable law.

The content on your Internet Academy website

All information that you publish on your Internet Academy website can generally be viewed by other internet users. Therefore, we encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not provide absolute protection against unauthorized access, and files uploaded to password-protected websites can still be accessed via direct links.

As users may have seasonal sites or return to us after an account becomes inactive, we do not immediately delete personal information when a trial expires or all paid services are canceled. Instead, we keep personal information for a reasonable period of time so that it will be available if users choose to come back.

You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account may take up to 90 days to complete across all systems of Internet Academy.

Administrative access to your Internet Academy website

Please be aware that Internet Academy team members are authorized to access the administrative section of your Internet Academy website in specific situations when fulfilling customer service requests and tracking errors. This access grants them the ability to view all parts of your Internet Academy site, including password-protected areas.

We use cookies for various purposes, including:

• Authenticating you: Cookies help us verify your account and automatically log you into your website from the same browser.
• Saving user preferences: Cookies allow us to remember and save your preferences for future visits.
• Tracking advertisements: Cookies help us keep track of advertisements displayed on our site.
• Compiling aggregate data: We use cookies to gather anonymous data about site traffic and interactions to offer better site experiences and tools in the future.
• Third-party services may also use cookies to facilitate sign-ins or provide other functionalities. The usage of these third-party cookies is governed by the respective third-party's privacy policy.

You can choose to have your computer warn you each time a cookie is being sent or disable all cookies through your browser settings. Please note that disabling cookies may affect the functionality and user experience of our website. For more information on Internet Academy's use of cookies, please refer to our Cookie Policy.

From time to time, we may include or offer third-party products or services on our website at our discretion. These third-party sites have separate and independent privacy policies. We do not have responsibility or liability for the content and activities of these linked sites. Nonetheless, we strive to protect the integrity of our site and welcome any feedback regarding these sites.

For a complete list of the services we use, please refer to Annex A.

End Users' personal information

If you are one of our users, you are responsible for handling the personal information you collect about your end users directly or through Internet Academy. This includes information such as names, addresses, email addresses, and payment information collected during checkout to complete orders. You may also use cookies and similar technologies to analyze usage and trends.

It is your sole responsibility to comply with applicable laws and regulations regarding the collection and use of your end users' information, including personal information collected from Internet Academy or through our functionality or cookies. Please publish your own privacy and cookie policy and ensure compliance with them. We are not liable for your relationship with your end users or the collection and use of their personal information, even if collected from us or using Internet Academy functionality, cookies, or similar technologies. We do not provide legal advice regarding such matters.

Regarding end users' payment information, it may be processed by third-party eCommerce Payment Processors with which you integrate your account. This processing is subject to the terms and policies of the respective eCommerce Payment Processors. We transmit your end users' complete payment information when initially provided or updated solely for the purpose of passing it along to the agreed-upon eCommerce Payment Processors. We do not collect or store your end users' payment information.

Updates to this Privacy Policy

We will update this Privacy Policy from time to time to reflect changes in technology, law, our business operations, or any other necessary or appropriate reasons. When we make changes, we will update the "Effective Date" at the top of the Privacy Policy and post it on our sites. If there are material changes to the Privacy Policy or the ways we process personal information, we will notify you through prominent notices on our sites or direct notifications.

We encourage you to periodically review this Privacy Policy to stay informed about any changes since your last visit. This will ensure a better understanding of your relationship with us and the ways we process your personal information.

Contacting Us

If you have any questions regarding this privacy policy, please contact us using the information below:

Internet Academy Europe by Silverwood Advisors Pte Ltd

160 Robinson Rd #26-04, Singapore 068914

Email: info@internet-academy-europe.com

Annex A:

Amazon Web Services (AWS):

https://aws.amazon.com/privacy/

All of Internet Academy Europe's infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.

Google Analytics:

https://policies.google.com/privacy

Analytics of how users are using our website

Google Calendar: 

https://policies.google.com/privacy  

Create or delete events via the booking functionality

Facebook:

https://www.facebook.com/privacy/explanation

Facebook is used for re-targeting of customers

Braintree: 

https://www.braintreepayments.com/legal/braintree-privacy-policy

Used for payments on all plans or payment forms

Intercom: 

https://www.intercom.com/terms-and-policies#privacy

To provide live chat support and notify for product updates

ConvertFox: [link to privacy policy

https://convertfox.com/privacy

To provide live chat support and notify for product updates

ZohoMail: 

https://www.zoho.eu/privacy.html

Used for email correspondence

FreshDesk: 

https://www.freshworks.com/privacy/

For ticketing and support

Mailerlite: 

https://www.mailerlite.com/privacy-policy

For email marketing and notifications for product updates

Google Adwords: 

https://policies.google.com/privacy

For PPC campaigns

Calendly: 

https://calendly.com/pages/privacy

For meetings scheduling